Edulink has the option for parents to reset their own password. Here is how it's done:
Step 1: Click Help?.
Step 2: Type in Swanshurst (its our school ID on edulink).
Step 3: Click on Reset Login.
Step 4: Type in your email address.and select Remember Me?.
An email will then be sent to the user or parent and all they have to do then is type a new password.